At One Island Foundation, every purchase and donation helps support our mission across Grow Child, Entrepreneurship, and Animal Welfare. We value your trust and are committed to handling all orders, donations, refunds, and return requests with care, transparency, and responsibility. One Island Foundation is built around empathy, accountability, and sustainable social impact.
Our WooCommerce shop may include foundation merchandise, donation-based products, support packages, and purpose-driven items created to help fund our social impact work.
Every purchase contributes toward supporting children, empowering entrepreneurs, protecting animals, and building sustainable community programs.
If you purchase a physical product from our website, you may request a return if:
Return requests must be made within 7 days of receiving the product.
The following items cannot be returned:
Donations made to One Island Foundation are generally considered final because they may be allocated quickly toward foundation activities, programs, and operational needs.
However, if a donation was made by mistake, duplicated, or entered with an incorrect amount, please contact us as soon as possible. We will review the request carefully and respond based on the status of the donation.
Refunds may be approved if:
Refunds will not be approved for change-of-mind purchases, used products, or completed donation contributions already allocated to foundation work.
To request a refund or return, please contact us with the following details:
Our team will review your request and respond within a reasonable time.
If the return is due to our mistake, such as a wrong or damaged item, we may guide you on the return process.
If the return is approved for another reason, the customer may be responsible for return shipping costs. Shipping charges are generally non-refundable unless the issue was caused by an error from our side.
Once a refund is approved, it will be processed through the original payment method where possible.
Refund processing time may vary depending on the payment gateway, bank, or card provider.
Order cancellation requests must be made as soon as possible after placing the order. If the order has already been processed, packed, or shipped, cancellation may not be possible.
Donation-related orders or support packages may not be cancelled once processed.
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Include your order details and product images so we can review and assist you quickly.
For refund, return, or cancellation requests, please contact:
One Island Foundation
Email: info@oneislandfoundation.org
Phone: +94 XX XXX XXXX
Location: Sri Lanka